What I learned building an HR analytics product
When I started building Workfonic, my initial instinct was to build the ultimate analytics cockpit: 50 different charts, retention curves, eNPS trendlines, and hiring funnel breakdowns.
Feedback from enterprise people leaders quickly humbled that approach. CHROs don’t lack charts; they are already drowning in them. What they lack is synthesis.
A CHRO doesn’t want to spend 20 minutes slicing a dashboard to discover that engineering middle managers have an unhealthy span of control. They want an automated briefing memo that flags: "Engineering span of control has widened to 9.2 in Bangalore; team satisfaction dropped 14 points in that cohort; here are two rebalancing options."
Building Workfonic taught me that the best product experience is the one that minimizes cognitive overhead for the decision-maker.